Select the best network and site settings for your team and your community.
Scratching your head about the best way to configure your Livefyre Network and Sites? Here is a guide to walk you through our recommendations for the settings and configurations available to you.
We have these configurations available for a reason – because every community is different! These are general recommendations, and we encourage you to choose the best settings for your community. Remember to take advantage of Site and Collection settings as well. Feel free to discuss any of these configurations with your Technical Account Manager who will be happy to assist you.
We’ve made recommendations for the following settings and configurations:
- Network and Site Settings
- Moderation Settings
- Moderation Configurations – High Content Volume
- Moderation Configurations – High Touch Moderation
Read more about adjusting Network and Site Default Settings.
Premoderate Content: Off
The Premoderate Content setting will put user content into a Pending state until reviewed and approved by a moderator. Most customers choose to post-moderate content in order to allow the conversation to flow in real time for increased interaction rates. We also offer Premoderate Content as a collection setting for particularly sensitive conversations.
Allow Edits: On, Edit Window: 5
We recommend allowing users to edit their content for up to 5 minutes to fix any typos or errors.
Display Media from URLs: On, Allow Photo Uploads: On
Photos and rich media can make conversations more interesting and sticky. We recommend allowing end users to get creative with their contributions by expanding rich links and displaying uploaded photos. If you want to encourage media rich comments but are concerned about inappropriate content, you may want to also enable the Premoderate Media setting below.
Premoderate Media: On or Off
This is a handy setting at your disposal depending on your moderation team’s workload, your media settings and your community. Premoderate Media is also a Collection setting if you have any particularly media heavy conversations.
Queue Comments: Off
We recommend keeping the Queue Comments Network and Site settings off so that conversations can appear in real time by default. You can enable Queue Comments as a Collection setting when a particular conversation is under high velocity.
Email Notifications: On
Email Notifications are a great way to draw readers back to the article to continue participating in the conversation. Learn more about Email Notifications.
Allow Replies to Reviews: On
For Reviews customers, allowing replies helps increase engagement by fostering conversation around each user review.
Nest Level: 4
A nest level of 4 allows the most room for back and forth conversation within a thread.
Top Content View: Top Comments
Top Comments is the best way to elevate the most popular comments within a collection. Consider Hot Threads if you are most interested in elevating particular threads of conversation.
Enable Featured Comments: On
Featuring editorially picked content at the top of the comments stream is a great way to draw readers into the comments. Learn how to Feature Content.
Twitter SocialSync: On, Facebook SocialSync: On
SocialSync captures the social commentary about your article from around the web, helping to seed and enhance the conversation happening on your article page.
Confirm Trash: Off
By default, this configuration is disabled so that your moderation team can work as swiftly as possible. Enable this setting if you want your team members to click an extra confirmation button before trashing a content item from Studio.
Hide Replies: On
With this configuration enabled, replies of a comment that is removed by a user or moderator will also be removed. This can save your moderation team time and will prevent any orphan comments from lingering on the page.
If your site receives a high volume of content and your moderation team wants to optimize for efficiency, here are our recommended configurations.
ModQ: Offensive User Flags, Spam User Flags, Premoderate
For basic moderation coverage by a team strapped for time, we recommend ignoring content caught by Spam and Profanity checks and letting your community surface additional content in need of attention by focusing on Offensive and Spam user flags. It never hurts to configure Premoderate for your ModQ in case you use the Premoderate Media or Premoderate Content settings at the Network, Site or Collection levels. Learn more about ModQ here.
Flag Rules: 4 x Offensive and 4 x Spam > Bozo
When several of your community members flag content as Offensive or Spam, we recommend setting flag rules to Bozo so that the comment is hidden from the community until your moderators have a chance to review the flagged comments. Learn more about Flag Rules here.
Profanity List: Bozo
If your moderation team won’t have time to review all content containing profanity, we recommend setting the Profanity Rule to the Bozo state. If profane comments are set to Pending, users could expect that someone will be reviewing the comments. If profane comments are set to Trash, users may believe there is a bug. Both may result in support tickets and extra overhead for your team. Learn more about the Profanity List here.
If your moderation team plans to review all or most content submitted by your users, here are our recommended configurations.
ModQ: Offensive User Flags, Spam User Flags, Premoderate, Profanity, Spam, Magic Moderation
If resources permit, it can be helpful to review content caught by Spam and Profanity checks. This gives your moderators a chance to look for repeat offenders and take action on users, or adjust the profanity filter if it’s catching non-profane words. Additionally, if you are a Magic Moderation customer, we recommend configuring ModQ tasks for abuse labels with associated Magic Moderation Rules. This gives your moderators a chance to review the results and adjust rules accordingly. Offensive and Spam user flags give your community a chance to surface content in need of attention, and it never hurts to configure Premoderate for your ModQ in case you use the Premoderate Media or Premoderate Content settings at the Network, Site or Collection levels. Learn more about ModQ here.
Flag Rules: 2 x Offensive and 2 x Spam > Pending
If your moderators plan to address most flags, we recommend setting content to Pending for Flag Rules. Learn more about Flag Rules here.
Profanity List: Pending
If you plan to review content matching the Profanity List, it can be helpful to put it in Pending. This gives more transparency to the author and may send the message that this content isn’t approved for a reason. Learn more about the Profanity List here.