Save time moderating content so you can focus on engaging with your audience.
Along with offering the leading moderation tools in the industry, we have compiled a list of ideas and best practices to help your moderation team be as efficient and effective as possible. We love helping customers save time moderating out unwanted content so that your team and your community can stay focused on having positive and valuable discussion around your content.
This guide will help your team evaluate and enhance your moderation workflow with tips on how to:
Prominently post the community guidelines for all to see. This will set expectations for site behavior and explain that moderators will be reviewing content. You can also encourage community members to flag inappropriate content.
Premoderate by Collection
If you are looking for an alternative to premoderating all content, consider only enabling the Premoderate Content setting for certain collections associated with articles where you predict inflammatory commentary.
Evaluate Anonymous Flags
As you are going through ModQ tasks, how often are you discovering undesirable content flagged anonymously? Take time to evaluate if anonymous flaggers are helping to protect your community or are just creating extra work for your moderation team. Here is how you can disable anonymous flags.
Mute Flags in ModQ
Furthermore, remember to take advantage of muting flags by users whose flagging behavior is not in line with your community guidelines. You can mute flags by clicking the flagger’s username in the ModQ and muting flags from the User Summary.
Moderate on the Go
Visit the ModQ on your mobile device to knock out some moderation tasks during down time or to check on the number of tasks while you’re away from your desk.
Set up Site Level Profanity Lists
What is appropriate on a sports site can be far from kosher in the lifestyle section. If you are seeing topic based false positives from the network profanity list, consider using a Site Profanity List to get more specific.
Get the Right Tasks in Your ModQ
Is your ModQ surfacing the right content to review? Or maybe you haven’t set up your network’s ModQ yet? It may be time to take a peek at your ModQ configuration and make any necessary tweaks. Learn how to Customize Settings.
Incorporate Content Tags and User Groups
Is there an additional step you’d like to add to your team’s moderation workflow? These two extensible tools can be used creatively to help you keep track of certain users and content items. Consider using Content Tags to keep track of particular comments that have been reviewed, need escalation or require a response. Or take advantage of User Groups to denote which users have been banned multiple times, are top contributors or could be a community ambassador.
Think Outside the Box
Recruit Community Moderators
Many Livefyre customers have success using community moderators to patrol the comments section for unsavory content or users, as well as to participate in lively conversations. If you are looking for additional moderation coverage, consider recruiting some of your most invested and articulate community members to become community moderators!
We also have customers who use a third party moderation team to manage comment moderation. If you are interested in this option, please contact your Technical Account Manager or email@example.com.
Consider Magic Moderation
Livefyre’s Magic Moderation product intelligently classifies suspicious and malicious content, which then passes through business rules configured at the Network and Site. This is a great solution for programmatically moderating insults, hate speech, PII and the like. If you are interested in Magic Moderation, please contact your Technical Account Manager or firstname.lastname@example.org.