- Work with ModQ
- Create ModQ Rules
- Filtering ModQ Content
- Moderate Content
- Add a Trashed Item Back into an App
- Training Video
- Moderate Users
- Keyboard Shortcuts
Moderate content from a single, intelligent interface.
ModQ creates a real-time queue of all content across your site or network that matches premoderation rules you have defined, allowing your moderators to focus only on content that requires their attention.
ModQ allows you to:
- Moderate in context, view entire threads, and Approve, Trash, or Bozo either individual pieces of content or complete threads in one click.
- Increase the speed and efficiency of your workflow.
- Reply to content, increasing your involvement with your community.
- Enable multiple moderators to work through content, without duplicating each other’s work.
Access ModQ by clicking the link from Studio.
This section provides the following information:
- Working with ModQ
- Creating ModQ Rules
- Filtering Content
- Moderating Content
- Moderating Users
- Keyboard Shortcuts
ModQ displays a list of all content queued for the logged in moderator’s attention.
Note: A single piece of content may be listed multiple times if it matches multiple rules for inclusion in ModQ. For example, if a piece of content triggers a user flag rule for Offensive, then later triggers another rule for Profane, it will be listed in ModQ twice.
- You can filter and sort content.
- You can moderate content in any order.
- Livefyre content is listed in ModQ for up to 6 weeks, and premoderated Curate content that has not been addressed is listed in ModQ for 90 days.
- Moderating a piece of content will immediately remove it from your queueand will deactivate it in other moderators’ queues.
Content that is not displayed in ModQ includes:
- Trashed content.
- Content approved by a moderator.
- Content posted by a banned user, or user flags applied by a banned user.
ModQ is split into two tabbed panels:
- Items lists all Livefyre-native and SocialSync content slated for moderation. This tab includes any SocialSearch or Stream content which has been flagged or edited after moderation.
- Curate Premoderation lists all content entering your Apps from Streams with Premoderate enabled. (For more information, see Creating Streams.)
Both tabs offer many of the same filters and moderation tools.
- Item Count
- The number of items remaining in the queue is displayed in the top left corner of ModQ.
- Click Filter to define parameters by which content will be listed in the pane.
Note: Filters differ for Curate and other content.
- Click the History button at the top right of the screen to open a list of recently moderated content, allowing you to review your work, or to change a recent moderation action. Click the button again to return to your queued content.
Only your 100 most recent actions will be displayed. History will not list actions taken by another moderator.
- User Pane
- Click the expand or collapse buttons at the top right of the page to open or close the User pane.
Use the Network Settings page to define which content to include in your ModQ Items tab. Use the Network pulldown to define whether these rules will be set for your Network, or for an individual Site. By default, Sites will inherit network settings, but may be configured individually, if desired.
- Use Settings > Network Settings > Moderation to:
- select whether moderators must confirm their actions before setting content to Trash.
- select whether replies will be automatically trashed when their parent content is set to Trash or Bozo.
- create Flag Rules which set incoming content to Premoderate, based on User Flags.
- create SAFE Rules which set incoming content to Premoderate, based on SAFE flags.
- Use Settings > Network Settings > Default Settings to enable options to Premoderate Content or Premoderate Media.
- Use Settings > Network Settings > ModQ to select which Task Types (User Flags or SAFE flags) will be sent to ModQ for moderation.
Once you have defined ModQ settings, new content entering the stream, or existing content flagged by your users, will be added to your queue. Changes to your rules will not remove content from the ModQ, but will add new content to the queue according to your new settings.
Click Filter in the top left of the ModQ window to open a panel with available filter options for listed content. As you select options, ModQ will automatically update to list only your filtered content. Click Clear filters to clear all selected options, and reload the complete list of items.
Different filter options are available for the Items and Curate Premoderation tabs.
Items Filter options
- Use the Search Apps field to filter results by App. Multiple Apps may be selected.
- System Flags
- Select the Flags applied by Livefyre for which content should be listed. Options include Spam, Profanity, SAFE, and Premoderation.
Selecting Spam will list all content tagged as Spam by SAFE.
Selecting Profanity will list all content tagged Profane by your Network or Site Profanity List.
Selecting SAFE will list all content entering ModQ as a result of your SAFE Rules.
Selecting Premoderation will list all content tagged for Premoderation by your Network, Stream, or App Settings.
- User Flags
- Select the flags applied by users for which content should be listed. Options include Offensive, Spam, Off-topic, and Disagree.
- Rights Requests
- Click the checkbox to display only content for which the author has responded to a rights request.
- Entered the queue
- Select the time frame during which content was sent to ModQ. Note: This is not necessarily the time at which content was posted to its App.
Curate Premoderation Filter options
- Use the Search Apps field to filter results by App. Multiple Apps may be selected.
- Curate Flags
- Enter the applied premoderation flags to display: Spam, Profanity, or SAFE.
- Social Source
- Select the Social Source(s) from which content should be listed. Options include Twitter, Instagram, Facebook, and RSS.
- Entered the queue
- Select the time frame during which content was sent to ModQ. Note: This is not necessarily the time at which content was posted to its original social media site.
How does Content Get into Streams Premoderation?
Content goes into the Streams Premoderation area in ModQ for one of the following reasons:
- You set a stream, rule, or configuration in their network to set content to “Pending.”
- Content that is pulled in from the stream is set to Trash or Pending because the Profanity or Spam filters flagged it.
Each listed piece of content displays preview information, including the site where it was posted and its author. Selecting an item will display the entire piece of content including any media.
Note: Livefyre-native content will display more information than content added to your App through Streams or other social media sources.
The following information is displayed when an item is selected.
- Content Body: text and media thumbnail, if available.
- State: the content’s current state (Pending, Trashed, and etc.).
- Author information: the author’s name and username.
- Timestamp: the relative timestamp of when the content was created. Permalinks to the piece of content in Studio’s App Content page.
- App name: the App in which the content appears. Links to the site with the App.
- Flag Type: Offensive, Disagree, Spam, and etc.
- SAFE flags: Spam and Bulk.
- Flag applied by your Network and Site Profanity List: Profanity.
- Flags applied by SAFE: Hate speech, PII (Personally Identifiable Information), Insult, and Profanity.
- User Flags: Spam, Off-topic, Offensive, and Disagree.
- Flag origin: the listed flag’s source. May be SAFE, a username, or Livefyre.
- Content state: Approved, Pending, Trashed, or Bozo’d.
- More info: lists details for the content, including the number of Likes, User Flags, Replies, and any tags applied to the content. Clicking the Site opens top level page of the site on which the content is located. Clicking the timestamp opens a threaded view of the content in context on the page.
- Timestamp: lists the time the piece of content was added to ModQ.
Approve Content from the ModQ
- Log into Livefyre Studio.
- Navigate to the ModQ tab.
- Navigate to Streams Premoderation. Streams Premoderation is only available for social content that is pulled in via a Stream, not for content that is posted directly to a site by a user.
- Select the Filter button.
- Select the content for the App.
- Select the checkbox to approve the content or the trash can to send the content to trash.
- Note: Once you trash a piece of content, it is removed from ModQ permanently. See Finding Social Search to retrieve any accidentally trashed items.
- Once approved, new content will immediately appear in the App.
Change Content Status
Moderators can Trash, Bozo, Approve, or Approve & Feature content from within ModQ.
Trashing a piece of content will delete it and all its replies in real-time. If content is already in the desired state, choosing Trash, Bozo or Approve will confirm the state and remove the item from the list. If a moderator dismisses an item, or if a user deletes their post, the content will be greyed out in real time, allowing moderators to focus on items waiting for moderation.
Note: Stream content may not be Bozo’d. Trashing Stream content will remove it from the Stream permanently, and cannot be undone.
Once content has been moderated, it will be removed from the moderator’s ModQ, and its author may no longer edit it from within the stream. If a moderator dismisses an item, or if a user deletes their comment, it will appear greyed out in other moderators’ queues in real-time. When content has been greyed out, a Clear Moderated button will be displayed on the page, allowing moderators to remove it from their lists, and maintain their place on the page regardless of other moderator activity.
Add a Trashed Item Back into an App
If you trash an item in ModQ, you can add it back into the App using a Social Search.
- Navigate to the Library.
- Select Social Search.
- Select a Social Source (for example, Twitter or Instagram).
- Enter a Hashtag.
- Select content.
- Select the three dots in lower right hand corner of the content.
- Click Publish to publish the content to the correct App.
WARNING: Do not select Bulk Clear in ModQ. If you select Bulk Clear, all content is removed from ModQ. To add the content back into ModQ, you must perform a social search for review and approval.
Videos on how to perform these actions are available by accessing the Adobe Learning Portal. For more information on how to access the Livefyre training videos on the Adobe Learning Portal, see Access Training Videos.
The User Summary pane provides user information to aid moderation. By default, it displays information for the author of the selected content. Click a flagger’s username to see their information instead.
Note: Streamed content displays only the content’s source, and the author’s username and avatar (if available). User moderation is not available for Stream content authors.
The following information is displayed (if available) for each of your registered Livefyre users:
- Username: their username for your network.
- Display name: their display name for your network.
- Avatar: their avatar for your network.
- Total number of posts by the author across the network: links to a list of Content by that user in Studio. Total is displayed by the number of pieces Approved, Pending, Bozo’d, or Trashed.
- Total #Flags: the total number of flags applied to this author’s posts.
- Join date: the date they created a user account on your network.
- Email: their listed email address.
- IP Address: their IP address, as determined by Livefyre.
- Bans: lists sites for which the user has been banned or Bozo’d.
- Whitelists: lists sites for which the user has been whitelisted.
Change User Status
Click the User actions button from the User Summary panel to Mute, Ban, or Whitelist the user.
- Mute: allows you to Mute Flags from the user who flagged the listed piece of content. Use this option to exclude the user’s flags from your premoderation filters. Content they flag will not enter ModQ as a result of the flag, and their flags will not be included in Flag Rules.
- Ban: allows you to ban the listed user from your site or network. (Only Studio Administrators or User Managers may network ban a user.)
- Whitelist: allows you to whitelist the listed user for your site or network. (Only Studio Administrators or User Managers may network whitelist a user.)
The following keyboard shortcuts are available to moderators in ModQ.
|Previous item||Select the item above the currently selected item||Up Arrow||K|
|Next item||Select the item below the currently selected item||Down Arrow||J|
|Approve content||Mark content as Approved||a|
|Trash content||Mark content as Trashed||x|
|Bozo content||Mark content as Bozo’d||b|
|Top of queue||Jump to the first item at the top of the queue||l|
|Mute or unmute flags||Mute or unmute flags from the selected user||Shift + M|
|Ban user||Ban the selected user for that site only||Shift + B|
|Whitelist user||Whitelist the selected user for that site only||Shift + W|
|Clear site filter||Display all items in the network||Shift + Q|