Moderating content from a single, intelligent interface.
ModQ creates a real-time queue of all content across your site or network that matches premoderation rules you have defined, allowing your moderators to focus only on content that requires attention.
ModQ allows you to:
- Moderate in context. View the entire content thread, allowing you to moderate based on context, and Approve, Trash, or Bozo complete threads in one click.
- Increase the speed and efficiency of your workflow.
- Reply to content, increasing your moderators’ involvement with the community.
- Enable multiple moderators to work through content, without duplicating each other’s work.
Access ModQ by clicking the link from within Studio.
This section describes the following ModQ features:
- Working with ModQ gives an overview of ModQ functionality.
- Creating ModQ Rules describes using Network Settings to create rules which send content to ModQ for moderation.
- Filtering Content describes using available ModQ options to filter content listed for moderation.
- Moderating Content describes using ModQ to moderate content.
- Moderating Users describes using ModQ to moderate users.
- Keyboard Shortcuts lists keyboard shortcuts available to ModQ.
- ModQ Mobile describes accessing ModQ from your mobile device.
ModQ displays a list of all content queued for the current moderator’s attention.
- Content is listed from oldest to most recent by default, to encourage moderators to act upon oldest content first. Content may be moderated in any order.
- A single piece of content may be listed multiple times in ModQ. For example, if a piece of content triggers a user flag rule for Offensive, then later triggers another rule for Profane, it will be listed in ModQ twice.
- Moderating a piece of content will immediately remove it from your queue, and will also remove all other instances of the piece of content from your queue.
- Moderating a piece of content will deactivate it in other moderators’ queues.
- Once a piece of content has been moderated in ModQ, that item will no longer appear in ModQ.
- Livefyre content will be listed in ModQ for up to 6 weeks, and premoderated Curate content that has not been addressed will be listed in ModQ for 90 days.
Content that is never displayed in ModQ includes:
- Trashed content.
- Content approved by a moderator.
- Content posted by a banned user, or user flags applied by a banned user.
Navigating the page
ModQ is split into two tabbed panels:
- Items lists all Livefyre-native and Social Sync content slated for moderation. This tab will also include any Curate content which has been flagged or edited after moderation. Items are listed oldest to newest.
- Curate Premoderation lists all content entering your Collection from Curate Rules with Premoderate enabled. Curate items are listed from newest to oldest. (For more information, see Creating Curate Rules.)
Both tabs list content in reverse chronological order (oldest content first), and offer many of the same moderation tools.
- Item Count
- The number of items remaining in the queue is displayed in the top left corner of ModQ. If the count is less than 400, the exact number of items will be displayed. If greater than 400, the item count will display 400+.
- Click Filter to define parameters by which content will be listed in the pane.
Note: Filters differ for Curate and other content.
- Click the History button at the top right of the screen to open a list of recently moderated content, allowing you to review your work, or to change a recent moderation action. Click the button again to return to your queued content.
Only your 100 most recent actions will be displayed. Recent History will not list actions taken by another moderator.
- User Pane
- Click the expand or collapse buttons at the top right of the page to open or close the User pane.
Use the Network Settings page to define which content will be included in your ModQ Items tab. Use the Network pulldown to define whether these rules will be set for your Network, or for an individual Site. By default, Sites will inherit network settings, but may be configured individually, if desired.
Use Curate Rules Advanced settings to enable premoderation for Curate content.
- Use Settings > Network Settings > Moderation to:
- select whether moderators must confirm their actions before setting content to Trash.
- select whether replies will be automatically trashed when their parent content is set to Trash or Bozo.
- create Flag Rules which set incoming content to Premoderate, based on User Flags.
- create Magic Moderation Rules which set incoming content to Premoderate, based on SAFE flags.
- Use Settings > Network Settings > Default Settings to enable options to Premoderate Content or Premoderate Media.
- Use Settings > Network Settings > ModQ to select which Task Types (User Flags or SAFE flags) will be sent to ModQ for moderation.
- Use Collections > Curate Rules > Advanced Settings to enable premoderation for your Curate content.
Once you have defined ModQ Settings, new content entering the Collection, or existing content flagged by your users, will be added to your queue. Changes to your rules will not remove content from the ModQ, but will add new content to the queue according to your new settings.
ModQ allows you to filter the content listed for moderation. Click Filter in the top left of the window to open a panel listing available filter options. As you select options, ModQ will automatically update to list only your selected content. Click the Clear button to clear all selected options, and reload the complete list of items.
Different filter options are available for the Items and Curate Premoderation tabs:
Items Filter options
- Use the Search Collections field to filter results by Collection. Multiple Collections may be selected.
- System Flags
- Select the Flags applied by Livefyre for which content should be listed. Options include Spam, Profanity, Magic Moderation, and Premoderation.
Selecting Spam will list all content tagged as Spam by SAFE.
Selecting Profanity will list all content tagged Profane by your Network or Site Profanity List.
Selecting Magic Moderation will list all content entering ModQ as a result of your Magic Moderation rules.
Selecting Premoderation will list all content tagged for Premoderation by your Network Settings.
- User Flags
- Select the flags applied by users for which content should be listed. Options include Offensive, Spam, Off-topic, and Disagree.
- Entered the queue
- Select the time frame during which content was sent to ModQ. Note: This is not necessarily the time at which content was posted to its Collection.
Curate Premoderation Filter options
- Use the Search Collections field to filter results by Collection. Multiple Collections may be selected.
- Social Source
- Select the Social Source(s) from which content should be listed. Options include Twitter, Instagram, Facebook, and RSS.
- Entered the queue
- Select the time frame during which content was sent to ModQ. Note: This is not necessarily the time at which content was posted to its original social media site.
Each listed piece of content displays preview information, including the site where it was posted and its author. Selecting an item will display the entire piece of content including any media.
The following information is displayed when an item is selected.
- Content Body: text and media thumbnail, if available.
- State: the content’s current state (Pending, Trashed, and etc.).
- Author information: the author’s name and username.
- Timestamp: the relative timestamp of when the content was created on left. Permalinks to the piece of content in Studio’s Content page.
- Collection name: the Collection in which the content appears. Links to the site with the Collection.
- Flag Type: Offensive, Disagree, Spam, and etc.
- SAFE flags: Spam and Bulk.
- Flag applied by customer Network and Site Profanity List: Profanity.
- Flags applied by SAFE and enabled by Magic Moderation: Hate speech, PII (Personally Identifiable Information), Insult, and Profanity.
- User Flags: Spam, Off-topic, Offensive, and Disagree.
- Flag origin: the listed flag’s source. May be SAFE, a username, or Livefyre.
- Content state: Approved, Pending, Trashed, or Bozo’d.
- More info: lists details for the content, including the number of Likes, User Flags, Replies, and any tags applied to the content. Clicking the Site opens top level page of the site on which the content is located. Clicking the timestamp opens a threaded view of the content in context on the page.
- Site name in the detail view.
- Timestamp: lists the time the piece of content was added to ModQ.
Changing Content Status
Moderators can Trash, Bozo, Approve, or Approve & Feature content from the ModQ.
Trashing a piece of content will delete it and all its replies in real-time. If content is already in the desired state, choosing Trash, Bozo or Approve will confirm the state and remove the item from the list. If a moderator dismisses an item, or if a user deletes their comment, the content will be greyed out in real time, allowing moderators to focus on items waiting for moderation.
Note: Curate content may not be Bozo’d. Trashing Curate content will remove it from the stream permanently, and cannot be undone.
Once content has been moderated, it will be removed from the moderator’s ModQ, and its author may no longer edit it from within the stream. If a moderator dismisses an item, or if a user deletes their comment, it will appear greyed out in other moderators’ queues in real-time, allowing them to focus on work still needing attention. When content has been greyed out, a Clear Moderated button will be displayed on the page, allowing moderators to remove it from their lists, and maintain their place on the page regardless of other moderator activity.
The User Summary pane provides user information to aid moderation. By default, it displays information for the author of the selected content. Click a flagger’s username to see their information instead.
Note: Curate content displays only the content’s source, and the author’s username and avatar (if available). User moderation is not available for Curate content authors.
The following information is displayed (if available) for each registered Livefyre user:
- Username: their username for your network.
- Display name: their display name for your network.
- Avatar: their avatar for your network.
- Total number of posts by the author across the network: links to a list of Content by that user in Studio. Total is broken down by the number of pieces Approved, Pending, Bozo’d, or Trashed.
- Total #Flags: the total number of flags applied to this author’s posts.
- Join date: the date they created a user account on your network.
- Email: their listed email address.
- IP Address: their IP address, as determined by Livefyre.
- Bans: lists sites for which the user has been banned or Bozo’d.
- Whitelists: lists sites for which the user has been whitelisted.
Changing User Status
Click the More Info button from the User Summary panel to Mute, Ban, or Whitelist the user.
- Mute: allows you to Mute Flags from the user who flagged the listed piece of content. Use this option to exclude the user’s flags from your premoderation filters. Content they flag will not enter ModQ as a result of the flag, and their flags will not be included in Flag Rules.
- Ban: allows you to ban the listed user from your site or network. (Only network owners and moderators may network ban a user.)
- Whitelist: allows you to whitelist the listed user for your site or network. (Only network owners and moderators may network whitelist a user.)
The following keyboard shortcuts are available to moderators in ModQ.
|Previous item||Select the item above the currently selected item||Up Arrow||K|
|Next item||Select the item below the currently selected item||Down Arrow||J|
|Approve content||Mark content as Approved||a|
|Trash content||Mark content as Trashed||x|
|Bozo content||Mark content as Bozo’d||b|
|Top of queue||Jump to the first item at the top of the queue||l|
|Mute or unmute flags||Mute or unmute flags from the selected user||Shift + M|
|Ban user||Ban the selected user for that site only||Shift + B|
|Whitelist user||Whitelist the selected user for that site only||Shift + W|
|Clear site filter||Display all items in the network||Shift + Q|
ModQ Mobile allows you to quickly and easily see all content requiring moderator attention from your mobile device. The items populating your mobile ModQ are displayed in real-time and are identical to those displayed in a laptop or desktop device.
To access ModQ Mobile, log into your Livefyre powered site, and select ModQ from your user drop-down menu, or sign into Studio.
ModQ mobile displays the Collection the content is related to, the age of the item, the rule type, and the username of whoever posted or flagged the content depending on the rule type. Simply tap the item you wish to take action on.
Click “ModQ” to view the option to switch to the Curate view, which will display a queue of pending Curate content that is ready for moderation. Here you can filter the queue of pending Curate content by one or more Collections.
Note: Logging into Studio from Mobile will take you directly to ModQ.
Changing Content Status with ModQ Mobile
Moderators can Trash, Bozo, Approve, or Approve & Feature content from ModQ Mobile. Select the desired action from the three options presented at the bottom of your screen.
Choosing Trash, Bozo, or Approve will confirm that state, dismiss the content, and return to your remaining list.
Note: You can only take action once on an item in the mobile ModQ. Once you select a state, such as Bozo, you will be able to change that state only from a laptop or desktop.
To clear all content from ModQ Mobile, swipe you finger from top to bottom and tap Clear.
Note: ModQ is supported on iOS and native Android browsers, on both phone and tablet devices. ModQ is not supported on Windows Phone or BlackBerry operating systems.