Manage conversation streams within your Apps.
Content Management allows you to manage the conversation streams within your Livefyre Apps.
- Queue Comments: stop live streaming and queue content at the top of the stream, to control high velocity conversations.
- Throttle Content: throttle content using intelligent rules to control high velocity conversations.
- Collection and Content Tags: add keyword tags to Collections and content, to categorize and organize content for easy retrieval.
- Moderate Inline: moderate content directly inline from the App.
- ModQ: use ModQ to more efficiently moderate content, pre-filtered according to your site or network configuration options.
Use Queue Comments to provide a better user experience with high velocity conversations. Designed to encourage thoughtful reading, rather than a real-time experience of posted comments, this feature queues new comments at the top of the stream, and displays a counter of the number of new posts, rather than the posts themselves. Clicking on this number streams the oldest 10 comments into the conversation. Clicking again will stream the next 10. As new replies are posted, they are added to the queue.
Use Throttle Content to control high velocity chats, when the real time nature of the content is important. When enabled, Throttle Content throttles high velocity content streams, and displays only content that the system deems most “intelligent.”
When this feature is enabled:
- Users will see their own content stream into the page, because is will be deemed “intelligent content” for that user.
- Users can view all previous content upon page load or refresh.
- Moderators will not experience a throttled stream; they see all content stream in.
- Because Moderator-generated content is deemed intelligent, it will always stream into the Collection for all users.
If the velocity drops, Livefyre will display all content, streaming in real-time.
This feature may be enabled at the Collection level using Collection Settings in Studio. You may not Throttle Content at the network or site level.
Collection and Content tags provide a means for you to sort and organize your network’s Collections and Content. Assigning tags allows you to filter searches by a specific tag, and to pull data for the Heat Index API.
Tags may be added through the Content and Collections panels in Studio, or directly to the Collection Metadata (using the collectionMeta object) when initializing or updating the Collection with Livefyre.
Filtering Search by Tag
Filter by Collection tag in Studio by selecting Tag in the search dropdown of the Collections panel, and entering the tag for your search, or by clicking on the Tag listed under a Collection. All Collections with the selected Tag will be displayed in the list.
Filter by Content tag by selecting Filter by: Contains from the Content panel, and entering the tag.
Using Collection Tags with the Heat Index API
The Heat Index API accepts a Tag parameter, allowing you to retrieve relative hotness for any Collection with that Tag, across a site or entire network.
For implementation details, refer to our Heat Index API technical documentation.
Moderators can approve or reject pending comments directly from the stream, using Inline Moderation. This is available for all Livefyre Apps, and is available on mobile devices.
To moderate pending content, simply mouse over the Pending button.
The Pending button will change, allowing you to select whether to Deny ( x ) or Approve ( ✓ ) the comment.
Mouse anywhere within the comment space, and the following moderation options will appear.
- Ban user: bans the user from adding content to the site. (Note: This option is site specific, and will not ban the user from your entire network.) For Sidenotes, users may be banned only from within Studio, and not from within the stream.
- Bozo: Bozos the content’s author. For Sidenotes, users may be Bozo’d only from within Studio, and not from within the stream.
- Delete: deletes the content from the thread.
- Flag: opens a Flag modal, allowing you to select a flag for the content (Spam, Offensive, Disagree, or Off-Topic), enter an email address to associate with the Flag, if desired, and add a note.
- Share: opens a Share modal, which allows you to share to Facebook or Twitter, edit the text, and include a permalink to the content itself.
- Feature: features the content.
ModQ is a real-time queue of all content across your site or network that requires moderator attention. Use the ModQ tab in Studio’s Settings panel to configure which tasks will appear in your ModQ at the site or network level.